OneStoply ("OneStoply", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the OneStoply website and marketplace.
1. Information We Collect
When you use OneStoply, we may collect information such as:
- Your name
- Email address
- Phone number
- Delivery address
- Account login information
- Shop and business information provided by sellers
- Product and order information
- Payment or transaction reference information
- Information you voluntarily provide through contact or support requests
We may also collect basic technical information such as browser type, device information, IP address, and website usage information to help operate and improve the platform.
2. How We Use Your Information
We may use your information to:
- Create and manage your OneStoply account
- Process and manage orders
- Connect customers with local shops
- Provide delivery or shop-pickup services
- Help shop owners manage their shops and orders
- Communicate with you about your account, orders, or support requests
- Improve the website and marketplace experience
- Detect and prevent fraud, abuse, or unauthorized activity
- Maintain the security and reliability of OneStoply
3. Shop Owner Information
If you register as a shop owner, information such as your shop name, shop description, business details, logo, products, and other information you choose to publish may be visible to customers through your public shop page.
Shop owners are responsible for ensuring that the information they publish is accurate and does not violate applicable laws or the rights of others.
4. Orders and Payments
OneStoply may collect order details and payment-related references required to process or verify transactions.
If a payment is made through an external payment method, the relevant payment provider may process payment information according to its own privacy policy.
OneStoply does not request or store unnecessary card passwords, PINs, or other sensitive banking credentials.
5. Sharing of Information
We may share necessary information with:
- The shop responsible for fulfilling your order
- Delivery or logistics providers when required
- Payment providers when required to process a transaction
- Service providers that help us operate the website
- Authorities or other parties when required by applicable law
We do not intend to sell your personal information to third parties.
6. Cookies and Similar Technologies
OneStoply may use cookies and similar technologies to keep users signed in, remember preferences, improve website functionality, and understand how the website is used.
You can manage cookie settings through your browser where supported.
7. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.
However, no online service can guarantee complete security of information transmitted or stored over the internet.
8. Data Retention
We retain information only for as long as reasonably necessary for account management, order processing, business operations, security, legal obligations, and dispute resolution.
When information is no longer required, it may be deleted or securely handled according to applicable requirements.
9. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.
You may contact OneStoply if you have a privacy-related request.
10. Children's Privacy
OneStoply is intended for general users and is not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
11. Third-Party Services
OneStoply may use third-party services for hosting, authentication, storage, analytics, payments, communications, or other platform functions.
These services may process information according to their own terms and privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to OneStoply, our services, or applicable requirements.
When changes are made, the updated version will be published on this page with a revised "Last Updated" date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us through the contact information provided on the OneStoply website.
OneStoply
Your Local Shops, One Place.